Terms of Service

BitaCat Care (“the app”) is run by Pakmansor Agromodern Sdn Bhd, a company registered in Malaysia (“we”, “us”). These terms are the agreement between you and us whenever you use the app, including the public cat pages that our QR tags open.

Our Privacy notice and Refund and cancellation policy are part of these terms. By creating an account, you agree to all three. If you do not agree, please do not use the app.

• You must be 18 or over to create an account. A parent or guardian can create one and use it with a younger family member.
• Use an email address you can receive mail at, and keep your password to yourself. You are responsible for what happens in your account. If you think someone else has got into it, tell us straight away at support@bitacat.care.

The assistant is an AI system: a computer program that writes answers based on what you tell it and on your cat’s profile in the app. Please read this section carefully.

• It is not a vet. It cannot examine your cat. It does not diagnose illness, prescribe treatment or give medicine doses. What it offers is general guidance and education.
• It can be wrong. It only knows what you tell it, and AI systems make mistakes, including confident-sounding ones.
• It suggests one of three next steps: monitor at home, arrange a vet visit, or urgent, see a vet now. Treat that as a prompt to act, not a guarantee that your cat is fine.
• If you are worried, contact a vet, whatever the assistant says. In an emergency, go to a vet straight away. Do not wait for the app.
• Decisions about your cat’s care are yours, together with your vet.

Each plan includes a monthly allowance of consultations (currently 5 on the free plan and 100 on Premium). The allowance resets every month and is always shown in the app. If your allowance is used up and what you describe sounds urgent, you still get an answer: up to 3 more urgent consultations a month go ahead as normal, and after that the app tells you straight away to contact a vet.

We may pause the assistant for an account whose use looks automated or abusive. Your cats, records and reminders are not affected.

The free plan

The free plan costs nothing and has no time limit. It includes one cat, up to 50 health records, 100 MB of uploaded documents, 5 AI consultations a month, reminders, feeding tools, and the Digital ID and Lost Mode.

Premium

Premium includes every cat in your household, unlimited health records and documents, and 100 AI consultations a month. It costs:

The Upgrade screen shows the currency and amount you will be charged before you pay, and that is the total we charge. Your bank may add its own fees, for example for paying in a foreign currency. Once you have paid in one currency, your account stays in that currency.

How payment works

• You pay by credit or debit card on the secure payment page of Stripe, our payment provider. We never see or store your full card number.
• Premium renews automatically at the end of each month or year, and your card is charged again, until you cancel. The renewal date is shown under Account.
• You can switch between monthly and yearly under Account › Manage plan. The new period starts straight away, and the unused part of the old one is taken off what you pay.
• If a renewal payment fails, Stripe tries again over the following days and you keep Premium meanwhile. Update your card under Account › Manage plan. If the payment still cannot be collected, Premium ends and your account moves to the free plan.
• If we change the price, we will tell you at least 30 days before it applies to you. The new price only applies from your next renewal after that notice. If you do not want to pay it, you can cancel before then.
• If we have given you free Premium, it lasts until the date shown under Account. Your account then moves to the free plan, unless you choose to pay.

If you subscribe through the App Store

If we offer Premium inside our iOS app, purchases made there are handled by Apple under Apple’s terms. Apple charges you, and cancellations and refunds go through Apple, not us.

You can cancel Premium at any time under Account › Manage plan. You keep Premium until the end of the month or year you have paid for, and you are not charged again. Cancelling does not by itself refund the time left.

Refunds are at our discretion, and a refund ends your Premium plan straight away. Billing mistakes are always refunded. The full details are in our Refund and cancellation policy.

When Premium ends for any reason, nothing you have added is deleted. The free plan’s limits apply again, so you may not be able to add more cats, records or documents until you are back within them.

• What you add is yours: your cats’ details, photos, health records, documents and your questions to the assistant.
• You give us permission to store, process and show it only as needed to run the app for you. For example: showing your records, sending a question to our AI provider to get an answer, or showing the public cat page you set up. We do not sell your content or use it for advertising.
• Only upload things you have the right to upload. Do not upload other people’s private information without their permission.
• You can download everything under Account › Download my data. We look after your data carefully, but please keep your own copies of documents your vet gives you. The app should not be the only place they exist.

• Your cat’s ID page is public. Anyone who has the link or scans the tag can see it. It always shows your cat’s name and photo. It shows allergies and medical needs, and a phone number, only if you switch them on. In Lost Mode, it also shows the last-seen details you enter.
• Only add details you are happy for strangers to see. Describe where your cat was last seen as an area or landmark, never your home address.
• Messages sent through “Notify owner” go to your account. We cannot check who sends them or whether they are true. Take care if you arrange to meet someone.
• If you use a cat’s page to contact its owner, use it only to help return the cat.

Please do not:

• break the law using the app, or use it to harass or deceive anyone;
• try to get into other people’s accounts or data, or around the plan limits;
• use automated tools to send questions to the assistant, copy the app’s content in bulk, or overload the service;
• upload anything harmful, such as malware;
• copy, resell or reverse-engineer the app.

If you seriously or repeatedly break these terms, we may suspend or close your account. We will tell you why, unless the law or someone’s safety prevents it.

We work to keep the app available and your data safe, but we cannot promise it will never be interrupted or free of errors. We improve the app over time and may change or remove features.

If we make a change that significantly reduces what Premium includes, we will tell you in advance, and you can cancel. If we ever close the app, we will give you at least 30 days’ notice so you can download your data, and we will refund the unused part of any period you have paid for.

You can stop using the app at any time. To close your account, go to Account › Delete my account. This permanently deletes your account and everything in it straight away, and cancels any card subscription at once so you are never charged again. It does not by itself refund the rest of a period you have paid for. If you would like a refund, contact us before you delete your account. The Privacy notice explains the little that remains after deletion.

Nothing in these terms takes away rights you have by law as a consumer that cannot be taken away. In Malaysia, these include your rights under the Consumer Protection Act 1999. Nothing here limits our responsibility for fraud, or for death or personal injury caused by our negligence.

Otherwise, as far as the law allows:

• BitaCat Care is a record-keeping and guidance tool. We are not responsible for decisions you make about your cat’s care, or for the outcome of an illness or injury, including when you relied on the assistant instead of seeing a vet.
• We are not responsible for losses we could not reasonably have foreseen, or for business losses such as lost profits.
• Where we are responsible to you, our total responsibility is limited to the greater of what you paid us in the 12 months before the claim, or RM100.

We may update these terms, for example when the app changes or the law does. The date at the top shows the latest version. If a change is significant, we will tell you in the app or by email at least 30 days before it takes effect. If you do not agree with it, you can cancel and delete your account before then. If you keep using the app after that, the new terms apply.

If something goes wrong, please contact us first at support@bitacat.care. Most problems can be sorted out quickly.

These terms are governed by the laws of Malaysia, and the courts of Malaysia can hear any dispute about them. If you live in Malaysia, you can also bring a claim to the Tribunal for Consumer Claims Malaysia. If you live in another country, you may also have the right to bring a claim in your own country under its laws.

Questions about these terms: support@bitacat.care.