Refund and cancellation policy

• Go to Account › Manage plan. This opens Stripe’s secure page, where you choose Cancel subscription.
• Premium keeps working until the end of the month or year you have paid for. Your Account screen shows the date it ends. You will not be charged again.
• After that date your account moves to the free plan. Nothing you have added is deleted.
• Changed your mind? Until the end date, you can choose Renew subscription on the same page.

Email support@bitacat.care from the address you use for BitaCat Care. Tell us which payment it is about and why you are asking. We look at every request individually. We may refund all of a payment, part of it, or none of it. Usually we look at how much of the period you have paid for is still unused.

We aim to reply within a few working days.

• Premium ends straight away, and your account moves to the free plan. If you would rather keep Premium until the end of the period, cancel instead of asking for a refund.
• Nothing you have added is deleted.
• The money goes back to the card you paid with, in the currency you paid in. It usually appears within 5 to 10 working days, depending on your bank.
• We refund the amount we charged. Any fee your bank added, for example for a foreign currency, is between you and your bank.

We always refund in full if:

• you were charged twice for the same period;
• you were charged after your plan had ended or after you deleted your account; or
• you were charged a different amount from the one shown before you paid.

Tell us at support@bitacat.care as soon as you notice. If the mistake was an extra charge on top of a plan you had already paid for, we refund the extra charge and your plan carries on.

Deleting your account under Account › Delete my account ends Premium and cancels your card subscription at once, so you are never charged again. It does not by itself refund the rest of the period you have paid for. If you would like a refund, email us before you delete your account, while we can still find your payments.

If you bought Premium inside our iOS app, Apple took the payment, and only Apple can refund it. We cannot issue refunds for App Store purchases. Apple explains how to ask in its refund instructions. You also cancel an App Store subscription in your iPhone’s Settings, not in BitaCat Care.

Please contact us first. We can usually sort it out faster than a bank dispute, and billing mistakes are always refunded.

This policy does not affect rights you have by law as a consumer, including under Malaysia’s Consumer Protection Act 1999, or under the law of the country where you live. See also section 5 of our Terms of Service.